User Data Deletion Instructions

• An individual user (administrator, staff member, teacher, student or parent) asking for their own account and personal information to be deleted.
• An authorized administrator of an organization asking for that organization's account and records to be deleted.

Students and parents should normally contact their school, academy or training centre first: the organization controls its own records and can remove or correct them directly inside InfoConn.

Send an email to contact.infoconn@gmail.com with the subject line “Data Deletion Request” and include:

• Your full name.
• The email address and/or mobile number registered with InfoConn.
• The organization name and its InfoConn web address (for example https://infoconn.in/your-organization).
• Your role — administrator, staff, teacher, student or parent.
• What you want deleted: your own user account, a specific student record, or the entire organization account.

Never include passwords, OTPs, card or bank details, UPI PINs, access tokens or API credentials in your email. We will never ask you for them. If you have already shared such details, change them immediately.

To protect against unauthorized deletion, we verify that a request is genuine before acting on it. We may:

• Confirm that the request comes from the email address registered on the account.
• Send a confirmation email that you must reply to.
• Ask the organization's registered administrator to confirm requests that affect organization records.
• Ask for additional non-sensitive details that only the account holder would know.

Where the data belongs to an organization, we act on the organization's instructions and will refer individual requests to it.

Depending on the scope of the verified request, we delete:

• Your user account, sign-in identity and profile details.
• Your role assignments and access to the organization's workspace.
• For an organization-wide request: student records, guardian contact details, attendance records, academic content (announcements, homework, timetables, e-content), fee structures and dues, enquiries, website content and gallery images, notification and message logs, assistant usage records, and the organization's public page.

Once deleted, this information cannot be recovered. Users who need a copy of their records should export them before requesting deletion.

A limited set of records may be retained where the law or legitimate business need requires it:

• Payment and invoice records required for tax, accounting and statutory obligations.
• Subscription and billing history for the platform.
• Records needed to prevent fraud or abuse, or to resolve a dispute.
• Security and audit logs, kept for a limited period.
• Anonymised or aggregated statistics that cannot identify any individual.

Retained records are kept only as long as required, and then removed.

We acknowledge deletion requests within 5 working days and complete verified requests within 30 days. Backups are rotated on a regular cycle, so residual copies may persist for a short period after deletion before being overwritten.

When the deletion is complete we send a written confirmation to the email address used to make the request, describing what was deleted and anything retained and why.

If you have not received a response, or need help preparing a request, write to contact.infoconn@gmail.com or call +91 8861373535.